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Discussion Starter #1
I bought a RCBS Pro-Melt lead furnace in the late 1970s after the element in my small Lee melter burned up. It was fairly expensive at the time, but I've used it for all of my casting ever since.

Several years ago, it started alternating between profusely dribbling lead or plugging badly. When it would plug up, I reverted to using the dipper. It finally plugged entirely, so I just quit using the bottom-pour feature altogether. During my last casting session, I burned my thumb while dinking with the hot dipper....so when everything cooled off, I packaged the furnace up with a letter explaining my dis-satisfaction and Fed-Ex'd it back to Oroville.

Three weeks later, it returned with a new pot, heating element, thermostat, and all of the new and improved bottom-pour hardware offered on their latest model!




No questions! No demands for a 30 year old receipt! ...and they paid the return postage!

I'm firing it up tomorrow afternoon to make sure everything is OK

xtm
 
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I only use RCBS and Dillon for my primary casting and reloading companies. Basically, they both have the "No B.S" attitude that Dillon uses in it's literature. I can relate at least three experiences like yours. Dillon was contacted after I bought a used press that was missing pieces. I told them as much. I was still insisting on paying for the parts while they were arguing that they would provide them for free...

That bought them a lifetime of customer brand loyalty. I wouldn't consider buying anything other then a Dillon after that. Not just me, there are hundreds of stories or other customer on the forums attesting to their service....and RCBS is the same.

Damn fine thing to know that there are still some companies like this left... :cool:

Giz
 

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Dillon has a life time customer with me. No BS at all. They would not take any money from me when I told them my grand daughter broke the primer follower playing "pirates". They have a "cuss jar" on the counter {with procedes going to the NRA}, so I used up about $10.00 worth of words, deposited some money and left.
i have had one problem with an RCBS product {wrong expander on my 300 Win Mag resize die}, they sent me one next day.
 

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Discussion Starter #4
Hurray for Made in the USA!

Dies and presses... I can understand honoring lifetime warranties on those items, but to fix a 30 year-old electric lead furnace that could've been abused.... that's a whole 'nother thing. RCBS only warrantys their new Pro-Melt for 1 year, so I was prepared to be disappointed.

There is joy in Mudville!

xtm
 

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I had to look beneath the loading bench to be certain you didn't swipe mine which looks the same and is from the same time frame.

That's great news if a problem is encountered.
 

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I've had excellent customer service from RCBS. They have even rebuilt one of my presses without charge.

Marc
 

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Discussion Starter #9
Wow...it's still alive! This brief thread is almost old enough for Kindergarten! :)

They are still in business. I just bought a set of RCBS .32 Auto dies and got a free replacement part in the mail for my RCBS Piggy-Back progressive loading rig.

Hurrah for RCBS!! :D
 

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That is amazing, and speaks volumes of the people running the place. It is rare anymore where customer and service can truly be used in the same sentence with one another.
 
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