Spent about 45 minutes on hold but finally talked to John in customer service. My 40 S&W shield has been repaired and is boxed up and ready to ship. Since the state will be closing down Smith is considered mission essential and will stay open. Gun will go out tonight and should have it by the end of the week.Looking forward to have it back and waiting for almost 4 weeks really wasn't an issue. Now if this gun turns out to be 100% I will be happy.