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Welcome to the forum.

It sounds like it is not working normally or properly, and will not serve you as a personal defense firearm.

Contact Smith and Wesson's customer service and describe the problem. They should send you a factory return label and should resolve the problem by inspecting it, identifying what's causing the problem and repairing it.

It isn't necessary to make an emotional argument with them, they are normally quite responsible and good to deal with.

Most stores will not accept return of a firearm because of numerous legal issues. Don't hold that against your dealer.
 
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