Repair malfunction gun
I bought a brand new Ferrari. It isn't running right. It misses and has no acceleration. I am using 87 octane gas. Will they give me a new one?
NRA Certified RSO
Picked up an older model from '69, their QC is not what it used to be sadly. That said mine liked the CCI Standard Velocity, it cycled the CCI green box target well, also shot a bit higher. Try to get them to make it right, they did on a model 22-4 that was all buggered up. Now it's fine. Good luck
to the forums from the Wiregrass, Scottso!
S&WCA #2629 | Ex-Navy Vietnam Vet. / Submariner | NRA Member | S&W Historical Foundation
Curious, what was final outcome? What did S&W do/offer?
As an aside, S&W will not replace the firearm unless the deem it not repairable. You can 'request' all you want to but it's entirely up to them if they replace it or not, not you and they won't first go around anyway, so call customer service and have them issue an RMA and a Fed-Ex pickup label and send it back.
In the past, I've found them extremely easy to work with but again, making a demand for replacement will fall on deaf ears until they determine that firearm isn't fixable.
As an aside, I waited 6 months + for my Performance Center 460 XVR that exhibited some issues and I sent it back and S&W corrected all issues first time.
'You can fool some of the people all of the time, all of the people some of the time, but you cannot fool mom....