S&W Gunsmithing, or letter answering
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Thread: S&W Gunsmithing, or letter answering

  1. #1
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    S&W Gunsmithing, or letter answering

    I there a secret to communicating with S&W? I have emailed and snail mailed to them about an issue, and have received nothing back, it has been 2 months. Sure as heck not going to send them my pistol for under warranty repair if I can't get a reply of some sort from them. I sure someone will say just call them but, darn, they can't answer a letter?

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    Most requests are now done online mate, go on their website and navigate to the department you want. They will send you mailing info... I know it sucks...conventional is done.

    Thewelshm
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  3. #3
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    Call. It's faster and they will talk to you.
    delcrossv likes this.

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    No . You can write them all day. Their employee force is down so they really don't have much time to answer letters. You need to call customer service. I suggest early in the morning on a Wednesday. It it is a warranty repair and you speak to the the will send you a fed ex or UPS shipping label for the gun to be returned. They fix it and send it back to you. No FFL needed. They will give you a customer service number . It will take 6 weeks for them to get the repair done and back to you.. ( Maybe More) they are so busy they don't have the time to answer letters on gun issues.

    Layne12gun

    you can also get them on line ..
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  6. #5
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    The secret is never ever email or write them. Just call them. You will very quickly get put on with a real human and within 30 minutes they will email you a return label. Just call them, it's literally that simple.

  7. #6
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    Got a return label emailed to me the same day after I used one of these:

    Name:  37.jpg
Views: 30
Size:  904.8 KB
    Rule3 likes this.
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    Calling is the ONLY way
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  9. #8
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    Quote Originally Posted by delcrossv View Post
    Got a return label emailed to me the same day after I used one of these:

    Name:  37.jpg
Views: 30
Size:  904.8 KB


    What is that thing?


 

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