What happened at Smith&Wesson customer service ?
Page 3 of 3 FirstFirst 1 2 3
Results 21 to 24 of 24
Like Tree32Likes

Thread: What happened at Smith&Wesson customer service ?

  1. #21
    Member #
    Join Date
    Dec 2015
    Richmond, Vermont
    33 times
    Whew! After much effort on my part, S&W requested the gun back to replace the barrel as a "courtesy". I was already searching for a good custom shop to do the work but I got a phone call from CS asking for the gun to make things right.
    Diabloman and Thewelshm like this.

  2. #22
    Senior Member
    Member #
    Join Date
    Aug 2014
    Ohio Territory?
    14020 times
    Well Good Heck! Good on You! Persistance pays off. S&W must have had alotta calls and decided in yer favor. Good Shooting and range report when ya git'er back?

  3. #23
    Senior Member
    Member #
    Join Date
    Oct 2016
    Rocky Mount, NC
    2995 times
    And what happened? Did it come back ok? Any more problems?

  4. Remove Advertisements

  5. #24
    Supporting Member
    Supporting Member

    Member #
    Join Date
    Jul 2012
    Southwest Iowa
    22985 times
    Quote Originally Posted by carvin125 View Post
    I'm new to this forum but not to shooting ,or to firearms in general. Recently I bought a new Smith&Wesson m&P shield in 9 mm as a carry piece for summer. When it arrived I physically could not fully load either of the mags that came with the pistol. I tried everything and even took it back to the store where I purchased it and asked the owner to give it a try. Neither of us are small guys and certainly have the strength to load a mag. I can get 5 rounds in the 7 round mag and 6 in the 8 round mag . I then called customer service and told them of my problem. They reccomended i load both mags fully and let them "settle in for a couple weeks " I told them that the entire issue was that the mags could not be fully loaded. I asked for another rep to advise me. I was told by him to buy a wooden school ruler and pump the springs a couple thousand times to weaken them and "wear in the followers" At this point I was so shocked and pissed off that i oiled the pistol and reboxed it . My point is i bought a new pistol to carry and S&W treats me like a newby and ignores the problem completely. I was ready to sell all my S&W's and go with a brand that stands by it's product ,and customers . I have had great luck with Kel Tec , Taurus, Glock and even Hi point. S&W is not the company I once knew. I bought a $400.00 pistol , not a gun kit. This thing should fully function out of the box ,or shouldn't pass quality control at the factory. My next choice will be something from a company who respects their customers and wants return business. I have 9 other S&W's I won't part with the Wheel guns , but the rest are for trade or sale. Thanks for nothing Smith &Wesson !
    I had the exact same problem with mine. I asked for this forums advice and was told to get an Uplula mag loader. Never had a problem since.

    Name:  2015-09-18 001 2015-09-18 001.JPG
Views: 30
Size:  1.92 MBName:  Fixxer grip extension (3).JPG
Views: 26
Size:  1.49 MB
    Wiregrassguy likes this.

    Duty then is the sublimest word in the English language. You should do your duty in all things. You can never do more, you should never wish to do less

    Robert E. Lee

Page 3 of 3 FirstFirst 1 2 3


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Similar Threads

  1. The USA does customer service well
    By Beezerchris in forum The Lounge
    Replies: 11
    Last Post: 11-13-2015, 12:18 PM
  2. Smith & Wesson Customer Service
    By RDLouks in forum S&W Semi-Auto Pistols Forum
    Replies: 5
    Last Post: 09-05-2014, 08:56 PM
  3. Now this is Customer Service
    By RDLouks in forum News Links and Political Talk Forum
    Replies: 0
    Last Post: 03-22-2013, 08:42 AM
  4. Contact information for S&W Service Center and Customer Service
    By gearchecker in forum S&W - Gunsmithing
    Replies: 0
    Last Post: 01-15-2013, 11:16 AM
  5. Excellent Service From S&W Customer Service
    By texagun in forum S&W Revolvers 1945 to Present
    Replies: 3
    Last Post: 11-04-2012, 01:17 PM
Powered by vBulletin® Version 4.2.3
Copyright © 2020 vBulletin Solutions, Inc. All rights reserved.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
SmithandWessonForums.com is not affiliated with Smith & Wesson. We are an enthusiast site and fans of Smith & Wesson Firearms. To visit the official Smith & Wesson site, click here: Smith-Wesson.com.