Lack of response Midway and NRA
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    Lack of response Midway and NRA

    Lack of response from Midway placed an order for (2) containers of Gun Scrubber Synthetic safe received (4) containers of the standard Gun Scrubber. Followed the online procedure to contact Midway no response. Talking to Midway Via the phone your put on hold for 15-20 minutes, I'm not waiting that long. Contacted the bank credit card filed a disputed transaction report wait time was under a minute.

    NRA is no better followed the online procedure for contacting in regards to receiving a subscribed publication no reply.


    The lack of customer support is nettlesome!
    NWDave, bearcat6, jeepnut and 3 others like this.

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    Wouldn't you know, the NRA just sent me a E-Mail with a contact number. We have resolved that issue. OK Midway where are you?????????????
    RdrBill and DHENRY like this.

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    Apparently someone woke up at Midway today. Sent an E-mail to their response. Then later in the day received a phone call! They apparently have a stocking part number problem. Returning what I received may be problematic due to the nature of the product. They did offer to refund my charge card. things are looking up!

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    Good things come to him who waits! Sincerely. bruce.
    bluecar, RdrBill, DHENRY and 2 others like this.

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    Customer service is subjective, but necessary for a company to survive... this needs to be monitored by Midway..

    Thewelshm
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    I've had recent experiences with two companies. In both cases I received very prompt and helpful responses to my email sent through their web site. Not all companies are neglecting the extreme importance of good customer service.

    Neither of these companies were gun or shooting accessory related, so didn't include their names.

    HOWEVER, Gramps did phone Vortex this Monday morning about the fact that his new red dot sight came with screws too short to keep it attached to the mounting plate for Glocks. They not only immediately put a selection of various longer screws in the mail, but included a free Vortex hat. The package is supposed to arrive Thursday. He didn't have to wait long on the phone either!

    (The reason I said "too short to keep it attached" is obvious in the vertical cut just above his eyebrow where the sight flew off and hit him in the head on round #9 out of his Glock 19 -- His dentist asked how he got that cut and all he was able to say was, "I got this new sight for my gun......" and the dentist interrupted with "OH YES, I know all about THAT!" )
    dennis40xnc and SidecarFlip like this.

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    Been doing business with Midway for decades. First class operation. That said, I can usually find what I want at lower delivered prices elsewhere unless Midway has a specific sale. Midway range/gun bags combined with free shipping over $49 are terrific values.
    Rcope822 likes this.

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    Quote Originally Posted by Thewelshm View Post
    Customer service is subjective, but necessary for a company to survive... this needs to be monitored by Midway..

    Thewelshm
    The handful of times I have ordered from Midway I have received good service.
    Thewelshm likes this.

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    Quote Originally Posted by ShooterGranny View Post
    I've had recent experiences with two companies. In both cases I received very prompt and helpful responses to my email sent through their web site. Not all companies are neglecting the extreme importance of good customer service.

    Neither of these companies were gun or shooting accessory related, so didn't include their names.

    HOWEVER, Gramps did phone Vortex this Monday morning about the fact that his new red dot sight came with screws too short to keep it attached to the mounting plate for Glocks. They not only immediately put a selection of various longer screws in the mail, but included a free Vortex hat. The package is supposed to arrive Thursday. He didn't have to wait long on the phone either!

    (The reason I said "too short to keep it attached" is obvious in the vertical cut just above his eyebrow where the sight flew off and hit him in the head on round #9 out of his Glock 19 -- His dentist asked how he got that cut and all he was able to say was, "I got this new sight for my gun......" and the dentist interrupted with "OH YES, I know all about THAT!" )
    That's good to hear shootergranny, last week I bought some Vortex Diamondback binoculars from Bass Pro after I let the salesman up sell me from less expensive Leopold binoculars that I went to buy after seeing them in a flyer I received in the mail. I haven't tried them yet but glad to know Vortex stands behind their products just in case.

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    Quote Originally Posted by ChattanoogaPhil View Post
    Been doing business with Midway for decades. First class operation. That said, I can usually find what I want at lower delivered prices elsewhere unless Midway has a specific sale. Midway range/gun bags combined with free shipping over $49 are terrific values.
    Be that is it may, but when they ship you the wrong item and bill your credit card more than you authorized, its a nettlesome issue. They admitted yesterday their was a problem with their stocking number and they had sent me a item that is prohibited from being returned. Now they are working out the details. Then when you have fifteen plus minute waits on customer service via the phone its annoying!!!!


 
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