i had the same problem you had the best advice i could give you when you load a magazine into the gun have the slide locked open then insert the magazine once inserted push down on the slide release dont release it untill the slide is closed take your finger off the slide release then your set it works everytime for me hope this helps john. ps: your gun being new has a tight locup after a few hundred rounds through it should break it in the service repair at s&w art acera told me this & it worked best of luck john![]()


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